At Wave, consulting is at the heart of what we do and who we are. From the late ’90s, our consulting first ethos has allowed us to develop a personalized solution for each customer’s unique requirements instead of a out of the box offering. We work closely with our clients throughout Fort Wayne, spending time and assets so that we have a full understanding of their pain points and desires and can create a personalized approach to strategic digital transformation.

Back Office Modernization

The Back Office is the core of your organization. If your processes have many hold-ups, the resulting productivity loss will multiply throughout your entire business. For example, let’s say a company acquires a new client in minutes but requires several weeks to onboard a new employee or partner. That’s an issue because both your employees' talent and your partner’s products play a crucial role in providing exemplary service to the customer. Therefore, if those pieces are not operating efficiently, your client is ultimately who pays the price. Your Front Office can only be as capable as your Back Office, and both must be incorporated in a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our expertise includes a thorough understanding of your business standards as well as the technology that efficiently delivers intelligent information. We know what questions to ask and can identify the right information to resolve questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Planning is the most important part of a migration. Every migration needs a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations need to include mapping metadata, folder structure, search capabilities, and many other aspects that will allows users to find pertinent information. It is crucial that you spend the time to understand the problems you are having and what is needed to move forward.

 
 
 

Intelligent Information Management

It is widely known that the modern business requires numerous sources to collect information whether it’s a CRM, ECM, HCM, or ERP. Regardless of which system you’re using, it consists of important business information and content that is crucial to the success of your company. Both organizations and their customers require information from multiple repositories to complete tasks, and this adds additional obstacles if that data is not easily available. The legacy route was to aggregate input into a central location but this approach is not sustainable forever as one system can’t maintain everything, particularly in some SMBs and enterprise businesses.